Who will deliver my order?
We send everything out using a tracked courier service, either Yodel or Hermes, delivering Monday‑Saturday.
When will my order be dispatched?
It depends on the products you have ordered because some may need to be created by our friends, as they are handmade. We’ll let you know if it will take longer but we aim for orders will be sent within three working days. When they’re on their way, we’ll send you an email to let you know.
When will I receive my order?
All orders should be delivered within two to three working days of being dispatched. We’ll let you know when they have been sent so you can keep an eye out for them.
How much does delivery cost within the UK?
It depends on the order value. If it’s under £50 then postage will cost a flat rate of £6. If it’s over £50 then it’s free.
Do you offer international delivery?
Unfortunately not. Items in our shop are only available in the UK, including Northern Ireland, the Isle of Man and the Channel Islands.
How will my order be packaged?
We want your items to arrive in perfect condition, so we’ve put a lot of effort into getting the packaging right. Each item goes into a fully sealed envelope or box, depending on how fragile it is. We aim to keep packaging as environmentally friendly as possible so we use paper and cardboard whenever we can.
Will I have to sign for my order?
Our courier service is a tracked service, but you won’t need to sign for your items (or be at home, as long as the package fits through your letterbox).
Will my parcel fit through the door?
It depends on what is ordered but we don’t think very many orders will be small enough. Therefore, there will need to be someone available to take them.
What happens if I’m not at home?
We’ll try a neighbour first and, if they’re in, we’ll leave you a note saying who has taken delivery of the order. If no one else is available to take the parcel, then a ‘Sorry we missed you’ note will be put through the door with instructions on where to collect the parcel or how to rearrange delivery.
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